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COVID -19 Response
In response to the recommended protocol for battling the COVID-19 pandemic, all MWUA and MRPIUA staff that can are working remotely from their homes. Only a minimum number of employees whose duties require a physical presence are working from our office. All processing of policies is continuing from remote locations with little delay thus far and phone calls are being transferred to employees at their remote location.
In an effort to assist in the processing effort we encourage all correspondence be transmitted electronically via email if possible. Furthermore please encourage insureds to remit payments via the policyholder service portal at https://service-mwua.iscs.com/ rather than mailing of physical checks. This will assist in the process and limit the physical requirements of processing paper checks. Payments from producers should be made through the this InsuranceNow policy management system if at all possible.
We appreciate you assistance and hope that everyone stays safe and healthy during this time.